E-COMMERCE & D2C

AI AUTOMATION FOR
E-COMMERCE & D2C.

ARQEN connects the moving parts behind your online store — from lead capture and purchase journeys to customer support, retention and internal operations.

BOOK A FREE AI AUDIT →

DISCOVERY AD / SOCIAL CAPTURED

INTENT PRODUCT ENGAGED

CONVERSION ORDER SYNCED

RETENTION LOYALTY TRIGGERED

ARQEN AI CUSTOMER INTELLIGENCE

HIGH INTENT DETECTED

RETENTION FLOW ACTIVE

COMMERCE SYSTEM LIVE

THE CUSTOMER JOURNEY

Your customer leaves
signals everywhere.

ARQEN turns those signals into connected actions — helping your business respond faster, reduce manual work and create more consistent customer experiences.

01 / DISCOVER

Attract

Capture customer interest from paid campaigns, social, search, websites and inbound channels.

02 / ENGAGE

Understand

Identify intent, product interest and customer behaviour across conversations and interactions.

03 / CONVERT

Purchase

Connect qualified customers with the right follow-up, support and conversion actions.

04 / SUPPORT

Serve

Automate repetitive questions, order support and customer communication without losing control.

05 / RETAIN

Reconnect

Trigger personalised follow-ups, retention workflows and post-purchase engagement.

WHERE AUTOMATION CAN HELP

Scale the operation
without scaling the busywork.

As order volume grows, manual coordination can grow with it. ARQEN automates repetitive workflows across marketing, sales, support and operations.

◉

AI Customer Support

Handle common product, order, delivery and return questions with intelligent automated support.

↗

Lead & Sales Automation

Capture high-intent visitors and connect them to automated qualification, messaging and conversion workflows.

↻

Retention Workflows

Automate post-purchase communication, repeat-purchase triggers and customer re-engagement.

⌁

Internal Operations

Connect orders, tasks, CRM updates, alerts and internal handoffs so teams spend less time moving information.

CONNECTED COMMERCE

One signal.
Multiple actions.

Instead of isolated automations, ARQEN connects the action that happens after the signal — creating a more coordinated operating system for your business.

CUSTOMER SIGNAL

TRIGGER

ARQEN ACTION

High-intent enquiry

Lead captured

Qualify + route

Product question

Support message

AI response

Cart activity

Abandonment signal

Follow-up flow

Completed purchase

Order confirmed

Post-purchase flow

Inactive customer

Retention signal

Re-engagement flow

ARQEN E-COMMERCE STACK

Built for the full
commerce operation.

AI Shopping Assistant

Help customers discover products, answer repetitive questions and move toward purchase.

Lead Capture & CRM

Connect customer enquiries, lead information and pipeline stages across your sales operation.

WhatsApp Automation

Build automated customer communication across enquiry, purchase and post-purchase moments.

Order Support

Reduce repetitive support workload through intelligent order, delivery and return communication.

Retention Intelligence

Identify opportunities to reconnect with customers and automate relevant retention workflows.

Operations Automation

Automate internal task routing, notifications, reporting and repetitive operational processes.

Build a commerce operation
that moves with your customers.

Find the repetitive work inside your e-commerce business that AI and automation can take off your team's plate.