HOSPITALITY AUTOMATION

AI AUTOMATION FOR
HOSPITALITY BUSINESSES.

From booking and pre-arrival communication to guest support, internal operations and post-stay engagement — ARQEN connects the moving parts behind a better hospitality experience.

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GUEST EXPERIENCE SYSTEM

ARQEN / HOTEL OS

NEW RESERVATION Suite 402 · 3 Nights CONFIRMED

GUEST REQUEST Airport Transfer ROUTED TO TEAM

GUEST EXPERIENCE Check-in Ready ALL SYSTEMS CLEAR

BOOKING SYNCED

SERVICE REQUEST ROUTED

GUEST SYSTEM LIVE

THE GUEST EXPERIENCE

Every interaction
is part of the stay.

Hospitality doesn't start at check-in and end at check-out. ARQEN helps connect the moments before, during and after the stay so teams can respond faster while guests receive a more seamless experience.

Discover

Capture enquiries and booking intent across websites, campaigns, messaging and other guest touchpoints.

Prepare

Automate confirmations, pre-arrival communication, requests and internal preparation.

Experience

Route guest requests, support conversations and service tasks to the right people at the right time.

Reconnect

Continue the relationship after checkout through feedback, follow-ups, offers and retention workflows.

BEHIND THE EXPERIENCE

Quiet automation
behind great service.

Guests should experience hospitality — not the operational complexity behind it. ARQEN connects repetitive processes so your teams can spend more time on the moments that actually need people.

Connected Operations

Reservation received CRM synced AUTOMATED

Guest request Team assigned ROUTED

Pre-arrival reminder Message scheduled ACTIVE

Service completion Guest notified AUTOMATED

Post-stay feedback Follow-up triggered ACTIVE

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Guest Support

AI-powered support for repetitive guest questions, requests and service conversations.

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Internal Coordination

Automatically route tasks between front desk, housekeeping, operations and management.

ARQEN HOSPITALITY STACK

Automation built around
the way hospitality works.

AI Guest Support

Handle repetitive guest questions and requests across digital channels while keeping human teams in control.

Booking & CRM Sync

Connect incoming reservations, guest information, lead sources and operational systems.

Pre-Arrival Automation

Automate confirmations, reminders, information delivery and personalised pre-arrival communication.

Service Request Routing

Turn guest requests into structured tasks and automatically route them to the appropriate team.

Feedback Intelligence

Collect guest feedback and surface recurring themes, issues and opportunities for operational improvement.

Retention Automation

Continue guest relationships after checkout with intelligent follow-ups and personalised engagement.

Make your operations
as seamless as the stay.

Find the repetitive work inside your hospitality operation that AI and automation can take off your team's plate.